Frequently Asked Questions

Snowmobiling Questions

Do you take a damage deposit at the time of booking?

No, a damage deposit is not required. You may find this is the case with other operators, but we do not  pre-authorize a damage deposit on your credit card and we also include up to $250 CDN coverage, in case any damage is incurred. We do not get many accidents.

How do your Go Pro helmet camera rentals work?

It’s simple. You rent the Go Pro camera, film with it all day on your snowmobile tour, return the camera to us and just keep the SD card that you’ve filmed with. Go home and load your day’s adventure onto your laptop or computer!

How many people for a group discount?

For snowmobiling tours, groups of 8 or more receive $ 10 off per person. If you have a group of 15 or more, get $ 15 off the regular price per person. Please call for a quote and ask about group transportation or our free shuttle service. We welcome all military personnel, police and firefighters!!

What do I need to wear?

We provide all the necessary winter gear, including snowsuits, boots, and helmets so that you have a warm and comfortable day! We recommend you bring your own gloves and goggles. You can certainly also bring your snow boots, warm ski jackets or anything else that you already have and wish to wear. Dress with some clothing that you can wear comfortably (all day) on your snowmobile tour. This could be some base layers, a fleece jacket, or sweat pants. Neck-warmers are fine, but scarves are not recommended. Our guides will check with you before we go on our trip to make sure you have everything to stay warm & dry!

When should I be ready to be picked up?

Please be ready at your hotel 15 min prior to pick up time, or if you have chosen to meet in Golden please arrive at our office 15min early so that we can do the paper work. See the free shuttle services page for more details.

What is included in the price?

Included in tours: Hotel pick up, Lunch or snacks, helmets, suits, boots, professional guides, fuel, oil, trail fees and insurance [damages up to $250 CDN].

What are the group sizes?

We run a 6-7 machines to one guide ratio.  Larger group sizes will usually  have 2 guides.

What’s for lunch?

Hot soup, burgers, chicken breast, veggie burgers, hot dogs,  spicy smokies and drinks. We will consider all special  dietary requests, so please  let us know 3 days in advance!

What happens if I crash my snowmobile?

Tour prices do include an equipment damage fee which covers up to CAD $ 250 if something should occur on your snowmobile tour. Any damage over $ 250 is the client’s responsibility. Our guides will give you lots of snowmobile riding tips throughout the day to ensure that accidents are limited and everyone has a fun and enjoyable snowmobile tour!

Do I have to sign a liability waiver?

We reserve the right to alter daily itinerary or cancel any trip. A release of liability must be read, signed prior to activity.

What is the Payment and Cancellation Policy?

We require a valid credit card number with expiry date in order to make any reservation. For phoned in or e-mailed reservations, you will pay when you arrive. The card information is  held only for security of your reservation.

For bookings made online, payment is taken immediately, and in the case of a cancellation, a refund will be issued as per our cancellation policy window. *Please note that a small cancellation  fee will be applied for online bookings.

If you check around and compare our policies with other companies, you will find ours to be very fair.  We require  a minimum of 72 hrs notice for cancellations. Late cancellations are subject to a 100% cancellation fee.   Groups of 10 or more must give 14 day’s notice or  are subject to full payment for no shows.

We reserve the right to cancel or alter any tour.

I don’t have a car, can you pick me up?

Enjoy complimentary shuttle service from your hotel in Canmore, Banff, and Lake Louise and take in the beautiful scenery through the beautiful Banff National Park and Yoho National Park. Please see our Shuttle Services page for departure times and more information.