Frequently Asked Questions

Snowmobiling Questions

Do you have any suggestions for close-by accommodation in Golden?

Home Lodge Luxury Bed & Breakfast- A 4 minute drive from our base office!

Enjoy the serene relaxation and beautiful location of this boutique B & B!

869 Barber Road, Golden, BC
Tel: 250 344 0693

http://www.homelodgegolden.com/


 

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What are the minimum ages for drivers and passengers?

We require all drivers to be at least 16 years of age, with a valid driver’s licence equivalent to a Canadian Class 5.

You must be able to handle a snowmobile safely and efficiently.

Experience with motorbikes, quads and  jet-skis is helpful.

We require all passengers to be at least 5 years of age.

Do you take a damage deposit at the time of booking?

No, a damage deposit is not required. You may find this is the case with other operators, but we do not  pre-authorize a damage deposit on your credit card and we also include up to $250 CDN coverage, in case any damage is incurred. We do not get many accidents.

How do your Go Pro helmet camera rentals work?

It’s simple. You rent the Go Pro camera, film with it all day on your snowmobile tour, return the camera to us and just keep the SD card that you’ve filmed with. Go home and load your day’s adventure onto your laptop or computer!

How many people do we need for a group discount?

For  our Full Day Tour: groups of 8 or more receive $ 10 off per adult. If you have a group of 15 or more, receive $ 15 off the regular price per adult.

 

What do I need to wear?

We are trying to keep the contact  to a minimum,  this year with the Covid 19 around, though it can be tricky in winter with gear and all. We ask that you bring as much of your own gear as you can fingered-gloves for drivers [mittens are fine for passengers] and ski-goggles or sunglassses. Dress  in  typical ski-wear- ski jacket and pants, snow boots or snowboard boots, warm base-layers, and bring an extra pair of warm, dry socks.

Neck-warmers or infinity scarves are fine, but long scarves are not recommended.  We do have  boots [your own snowboard boots are fine too!], helmets and even snowsuits for you to borrow! Our guides will check with you before we go on our trip to make sure you have everything to stay warm & dry!

*Please note: Ski helmets are not suitable, they must be DOT approved snowmobile helmets.

Please note:  Masks are mandatory at all times while riding our shuttle and  once you arrive at our office.

When should I be ready to be picked up?

*At this time transportation has been suspended due to the Covid 19 virus.

Please be ready at your hotel 15 min prior to pick up time, or if you have chosen to meet in Golden please arrive at our office 15min early so that we can do the paper work. See the free shuttle services page for more details.

*Please note: We have a mandatory mask policy while riding our shuttle and once you arrive at our office as well. Please be prepared ahead of time with your mask.

What is included in the price?

Included in tours:Hotel pick up [after Covid is over],  Lunch with selected tours,  snacks, helmets, suits, boots [your own snowboard boots are fine too!], professional guides, fuel, oil, trail fees and insurance [damages up to $250 CDN].

What are the group sizes?

We run a 6-7 machines to one guide ratio.  Larger group sizes will usually  have 2 guides.

What’s for lunch?

Selection may vary.

We will consider all special  dietary requests, so please  let us know 3 days in advance!

What happens if I crash my snowmobile?

Tour prices do include an equipment damage fee which covers up to CAD $ 250 if something should occur on your snowmobile tour. Any damage over $ 250 is the client’s responsibility. Our guides will give you lots of snowmobile riding tips throughout the day to ensure that accidents are limited and everyone has a fun and enjoyable snowmobile tour!

Do I have to sign a liability waiver?

We reserve the right to alter daily itinerary or cancel any trip. A release of liability must be read, signed prior to activity.

What is the Payment and Cancellation Policy?

We require a valid credit card number with expiry date and CVC code in order to make any reservation. For phoned in or e-mailed reservations, due to Covid 19, payment will be taken before you arrive to avoid  extra contact in our office.  The card information is  held  for security of your reservation.

For bookings made online, payment is taken immediately, and in the case of a cancellation, a refund will be issued as per our cancellation policy window. *Please note that a small cancellation  fee will be applied for online bookings.

If you check around and compare our policies with other companies, you will find ours to be very fair.  We require  a minimum of 24 hrs notice for cancellations. Late cancellations are subject to a 100% cancellation fee.   Groups of 10 or more must give 14 day’s notice or  are subject to full payment for no shows.

We reserve the right to cancel or alter any tour.

I don’t have a car, can you pick me up?

  • At this time, transportation services are suspended. After the  Covid 19 virus is over we will resume this shuttle service.

  • After Covid virus is past,  Enjoy complimentary shuttle service from your hotel in Canmore, Banff, and Lake Louise and take in the beautiful scenery through the beautiful Banff National Park and Yoho National Park. Please see our Shuttle Services page for departure times and more information.